Terms & Conditions
By using Brooklyn Flowers website you agree to the terms and conditions.
Refund Policy
At Brooklyn Flowers we stand by the quality of our flowers and arrangements. If in the unlikely event your flowers arrive in poor condition and you have followed our care instructions, please contact the store within 24hours and we will collect and replace the flowers, excluding delivery fee. Approved refunds will be completed in 1-2 business days.
Same Day Delivery
Brooklyn Flowers offers a same day delivery service for Auckland suburbs. To ensure same day delivery, orders must be placed prior to 2.00pm. After 2.00pm, same day delivery may be possible for central suburbs; please enquire (09) 218 9846. All website orders placed after 2.00pm will be delivered the following day or the day specified at check out.
Delivery times
Brooklyn Flowers will always endeavour to deliver all orders in a timely fashion. Due to the unpredictable nature of traffic and travel times we cannot guarantee exact delivery times. All business addresses will be delivered prior to 5.00pm. If there are unforeseen circumstances that delay delivery, we will always attempt to contact you to advise you of this and make alternate arrangements if required. If you have a delivery time preference, please specify this in the special delivery instructions at the check-out and we will be endeavour to achieve this.
Unsuccessful deliveries
Brooklyn Flowers will deliver all orders to the best of their ability using information given by the customer. If no one is home to receive the flowers we will leave them in a safe place. If our courier cannot access the property or there is no safe place to leave them, we will contact you. If we are unable to safely leave your order and unable to contact you to arrange an alternative option, this may incur a re-delivery fee. Incorrect addresses will also incur a re-delivery fee.
Cancellations Policy
Brooklyn Flowers are unable to process any cancellations once the order has been made and dispatched. If you contact Brooklyn Flowers prior to making the order Brooklyn Flowers will provide a full refund to the card that was used when ordering. All online order cancellations must be placed on the phone (09) 218 9846 or emailed to hello@brooklynflowers.co.nz
Privacy Policy
Brooklyn Flowers will request customer and recipient information when placing an order online or via phone, for the sole purpose of ensuring the correct order and delivery. Such information as name, email, phone number, delivery address and payment details may be required. All personal information is private and confidential and will not be disclosed to third parties involved without your authorisation or if requested by law.
By signing up to our mailing list, you agree to receive emails from Brooklyn Flowers. Your name and email address will be private and confidential.